Turf Distributors Warranty Policy

Effective Date: January 1, 2025 / Last Updated: February 4, 2025

Overview

Turf Distributors is committed to providing high-quality artificial grass products designed to meet industry standards for durability and performance. This Warranty Policy outlines the coverage, limitations, and claim process for products purchased from Turf Distributors. 

Warranty Coverage

Turf Distributors offers a limited manufacturer’s warranty for artificial grass products, covering defects in materials and workmanship under normal use and proper installation. The warranty applies from the original date of purchase and includes and is specified on each products warranty. 

This warranty is only applicable to products purchased directly from Turf Distributors or authorized dealers.

What is Covered

This warranty covers: 

  • Defects in materials that result in premature wear, degradation, or structural failure under normal conditions. 
  • Manufacturing defects, including issues with backing integrity or fiber performance. 
  • UV degradation that causes excessive fading (beyond normal exposure tolerance levels). 
  • Tuft bind failure, where artificial grass fibers significantly loosen from the backing under normal use. 

 

What is NOT Covered

This warranty does not cover: 

  • Improper installation, including incorrect base preparation, seam failure, or installation errors. 
  • Damage caused by misuse, neglect, abuse, vandalism, fire, floods, or acts of nature. 
  • Normal wear and tear, including minor fading, flattening, or slight fiber discoloration. 
  • Improper maintenance, including failure to remove debris, exposure to harsh chemicals, or excessive pet waste buildup. 
  • Damage from high heat exposure, including reflective surfaces such as windows or fire pits. 
  • Damage caused by sharp objects, heavy furniture, or excessive weight on turf. 
  • Warranty claims made by third-party installers or unauthorized resellers.

 

Warranty Claim Process

If you believe your artificial grass product has a defect covered under this warranty, follow these steps: 

1. Gather Required Documentation 

  • Proof of purchase (invoice or receipt). 
  • Photos of the affected area showing the issue. 
  • A brief description of the problem and installation details. 

2. Submit a Claim

3. Resolution

  • If a defect is confirmed, we will offer repair, replacement, or credit toward a new purchase, at our discretion. 
  • The customer is responsible for shipping costs associated with product returns or replacements. 
  • Replacement products will be of equal or comparable quality if the original product is discontinued.

Warranty Registration 

To ensure a smooth claim process, we recommend registering your product within 30 days of purchase at our Warranty Registration Page [Insert Link]. Registration helps us verify eligibility and process claims more efficiently. 

Limitation of Liability

Turf Distributors’ liability is limited to the original purchase price of the product. Under no circumstances shall we be liable for incidental, indirect, consequential, or special damages, including labor costs for installation or removal. 

 

Governing Law

This warranty is governed by the laws of California, and any disputes arising from it shall be resolved in the courts of California. 

Contact Us

For questions regarding this warranty, contact us at:

Email: info@turfdistributors.com
Phone: (800) 393-5869
Website: turfdistributors.com/contact

Locations

Temecula, CA

Address

42505 Rio Nedo Road

Temecula, CA 92590

Hours of Operation

Showroom:

Mon-Fri: 7am – 5pm

Weekends: Closed

Will Call:

Mon-Fri: 6am – 5pm

Weekends: Closed

Livermore, CA

Address

2310 Nissen Drive

Livermore, CA 94551

Hours of Operation

Showroom:

Mon-Fri: 8am – 4:30pm

Weekends: Closed

Will Call:

Mon-Fri: 7am – 4pm

Weekends: Closed

Henderson, NV

Address

150 Cassia Way, #100

Henderson, NV 89014

Hours of Operation

Showroom:

Mon-Fri: 7am – 5pm

Sat: 7am – 12:00pm

Sun: - Closed

Will Call:

Mon-Fri: 7am – 5pm

Sat: 7am – 11:30am

Sun: - Closed

Davie, FL

Address

3501 Burris Road

Davie, FL 33314

Hours of Operation

Showroom:

Mon-Fri: 8am – 5pm

Weekends: Closed

Will Call:

Mon-Fri: 7am – 4pm

Weekends: Closed

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